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About Technician Console Permissions

    This article gives guidance to Rescue technicians.

    The exact features you can use and actions you can take in the GoTo Rescue Technician Console may depend on permissions granted by a Rescue administrator, a collaborating technician, and potentially a customer during a session.

    Check with a Rescue Administrator or lead collaborating technician if you experience permission-related problems.
    Remember: You may not have permission to use each feature documented in this guide, and your permissions may vary from session to session.
    Article last updated: 27 September, 2022