HELP FILE

Why do I receive the error, Symbol 'Display screenshot' Not found during BlackBerry applet installation?

You may receive the error message: "Symbol 'Display screenshot' Not found" during installation of the LogMeIn Rescue+Mobile applet on your BlackBerry. This is due to your device does not meet the minimum requirements. LogMeIn Rescue+Mobile requires the screenshot API, which was not included until later versions of BlackBerry OS.

Note: Please go to http://na.blackberry.com/eng/update to check if an operating system update is available for your device.