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What is Rescue Live Guide?

Rescue Live Guide is GoTo's zero-download co-browse solution that enables support agents to see what their customers see on any website, and provide real-time guided assistance to help customers complete digital tasks, such as completing an online application, changing their subscription, or locating a resource.

  • Resolve customer issues fast by seeing what your customer sees and guiding them to quick solutions.
  • Reduce customer effort by guiding them through complex online forms to remove any barriers and prevent drop-off, thus improving your success and conversion rate.
  • Show your customer how to best leverage your online products and services to fit their needs. Personalized guidance helps increase usage and reduce support calls down the line.
  • Providing one-on-one service and empowering customers to self-serve in the future makes for happier, more loyal customers.
Article last updated: 27 September, 2022