HELP FILE
Sharing Documents for Co-browsing
During a shared browsing session, both the agent and the customer can upload a document from their device for co-browsing it with the remote participant. The shared document can be scrolled and annotated just like a co-browsed website. Rotating and zooming tools are also available.
Note: The availability of this feature depends on a permission granted by a
Rescue Live Guide Administrator.
Restriction: Only PDF and image files can be uploaded. The file size limit is 25 MB.
Important: Uploaded documents are not stored by LogMeIn. All uploaded documents are deleted from LogMeIn servers at the end of the co-browse session.
- During an active co-browse session, click the Document Share button on the session toolbar.
The Share a file screen is displayed. - Click Browse Files.
The Upload a file screen is displayed.
- Click Browse Files.
Your computer's default file browser is opened.
- Select the document you want to share.
- On the Upload a file screen, click Upload.
The document is opened in a new shared browsing tab allowing participants to use the following tools.
- The agent can use the Annotation tools.
- Participants can rotate the document.
- Participants can zoom in/out.
- Participants can download the shared document.
Note: The availability of this feature depends on a permission granted by a Rescue Live Guide Administrator.
- To stop sharing the document, simply close the shared browsing tab displaying it.