Live Guide has been architected for the most secure co-browsing experience possible relying on TLS 1.2 transport security with AES-256-bit encryption. It connects to an isolated browser in the cloud, never to the end user’s device. All of the customer’s sensitive data is masked from the agent’s view.

Rescue Live Guide Architecture

To learn more about our comprehensive global data privacy and security certifications, visit the LogMeIn Trust & Privacy Center.