HELP FILE

Integration of Rescue Live Guide and Bold360

The integration of Bold360 with Rescue Live Guide allows Bold360 agents to start a Live Guide co-browse session from a chat session with their customer.

  1. Log in to the Bold360 Admin Center, and navigate to Integrations > API Triggers.
  2. Select Create New, and fill in the following fields.
    1. General Tab

      Name
      Select a name (for example: "Live Guide" or "Co-Browse").
      URL
      https://prod.support.me/create_session?consoleUrl=https://console.logmeinrescue.com/
      API Key
      Integrations
      Item Type
      Chats
      URL Type
      Agent Button
      View
      Embedded
      Panel width
      Width depends on your preferences. 2 or 3 is recommended.

    2. Parameters Tab: add the following two new parameters:

      1. Type
        Standard
        Field
        ChatURL
        Parameter
        url
      2. Type
        Standard
        Field
        ChatID
        Parameter
        chatID

  3. Make Bold360 inject the Rescue Live Guide script to the supported website. This way, only the Bold visitor script needs to be added to the supported website, and the co-browse script gets automatically injected by Bold360.
    1. Log in to the Rescue Live Admin Center.
    2. Click the Live Guide tab in the upper menu bar.
    3. Click Script in the navigation pane on the right.
    4. Make sure that the Live Guide script for product integrations setting is enabled, then copy the script with the Copy to Clipboard button.
    5. Open the Bold360 Admin Center.
    6. Select Channels > Chat > Chat Windows.
    7. Select the chat window you use in the supported website, and select Customization.
    8. Under Appearance, configure the following settings.

      Main group
      Layered - Details
      Key group
      Includes
      Key
      Chat Window Javascript Include

    9. Under Edit Content, paste the Live Guide script into the field.
    10. Click Save in the top-right corner.