The integration of Bold360 with Rescue Live Guide allows Bold360 agents to start a Live Guide co-browse session from a chat session with their customer.

1. Log in to the Bold360 Admin Center, and navigate to Integrations > API Triggers.
2. Select Create New, and fill in the following fields.
   1. General Tab

      Name

      Select a name (for example: "Live Guide" or "Co-Browse").

      URL

      https://prod.support.me/create_session?consoleUrl=https://console.logmeinrescue.com/

      API Key

      Integrations

      Item Type

      Chats

      URL Type

      Agent Button

      View

      Embedded

      Panel width

      Width depends on your preferences. 2 or 3 is recommended.

   2. Parameters Tab: add the following two new parameters:

      1. Type

         Standard

         Field

         ChatURL

         Parameter

         url

      2. Type

         Standard

         Field

         ChatID

         Parameter

         chatID

3. Make Bold360 inject the Rescue Live Guide script to the supported website. This way, only the Bold visitor script needs to be added to the supported website, and the co-browse script gets automatically injected by Bold360.
   1. Log in to the Rescue Live Admin Center.
   2. Click the Live Guide tab in the upper menu bar.
   3. Click Script in the navigation pane on the right.
   4. Make sure that the Live Guide script for product integrations setting is enabled, then copy the script with the Copy to Clipboard button.
   5. Open the Bold360 Admin Center.
   6. Select Channels > Chat > Chat Windows.
   7. Select the chat window you use in the supported website, and select Customization.
   8. Under Appearance, configure the following settings.

      Main group

      Layered - Details

      Key group

      Includes

      Key

      Chat Window Javascript Include

      

   9. Under Edit Content, paste the Live Guide script into the field.
   10. Click Save in the top-right corner.