HELP FILE
How to Configure Button Blocking
Rescue Live Guide Administrators can use CSS selectors to prevent agents from clicking specific buttons in a web page in a co-browse session.
- Log in to the Rescue Live Admin Center.
- Click the Live Guide tab.
- Click the Button Block tab to add the web page(s) and the CSS selector(s) to your list.
- Type in or paste the URL of the web page from where you want to add CSS selectors, and click Add.
The URL of the web page is displayed.
- You can add the CSS selectors of your choice under the respective URL field. Note: You can delete or edit the URL later by clicking the Bin or Pencil icon respectively.
- Type in or paste the ID of the CSS selector into the Selector field, and click Add.
Depending on your browser, follow the applicable steps:
Google Chrome Firefox Safari - Navigate to the web page from where you want to add CSS selectors.
- Right-click the button of your choice, and select Inspect. The selector of the field is highlighted in the Inspection window on the right.
- Right-click the highlighted area, and select Copy, then Copy selector from the drop-down.
- Navigate back to the Rescue Live Admin Center and paste the selector to the Selector field under the respective web page URL.
- Navigate to the web page from where you want to add CSS selectors.
- Right-click the button of your choice, and select Inspect element. The selector of the field is highlighted in the Inspection window at the bottom of the page.
- Right-click the highlighted area, and select Copy, then CSS selector from the drop-down.
- Navigate back to the Rescue Live Admin Center, and paste the selector to the Selector field under the respective web page URL.
- Under Safari preferences in the Advanced tab enable Show Develop menu in menu bar.
- Navigate to the web page from where you want to add CSS selectors.
- Right-click the button of your choice, and select Inspect element.
- The selector of the field is highlighted in the Inspection window at the bottom of the page.
- Right-click the highlighted area, and select Copy, then Selector path from the drop-down.
- Navigate back to the Rescue Live Admin Center and paste the selector to the Selector field under the respective web page URL.
- Click Save changes at the bottom of the page.
Agents will not be able to click the specified buttons in subsequent co-browse sessions.