How do I download and run the Customer Applet in Firefox?
By default, Mozilla Firefox does not prompt a user to run an application after downloading. We recommend the following procedure for saving the Customer Applet:
- Save the Customer Applet to the desktop. The Customer Applet is saved as an executable named Support-LogMeInRescue.exe and appears as a white box on the desktop.
- Double-click on this file to run the Customer Applet and start the connection.