HELP FILE

Working with Recordings

Rescue Live Lens can optionally make a recording of all on-screen activity during a Rescue Live Lens session and store it in the cloud.

Note: The availability of the Session recording feature depends on a permission granted by a Rescue Live Lens Administrator.

Creating Session Recordings

When an agent belonging to group for which session recording is enabled starts a Rescue Live Lens stream session, session recording automatically begins.

Recording stops when the session ends.

Downloading Session Recordings

Note: Rescue Live Administrators have access to all the recordings created during sessions conducted by any agent of their organization, while agents can only see recordings created during their own shared browsing sessions.
When the session ends, the session wrap-up screen displays a download link for your session recording.
To download the recording,copy the link and open it in a browser tab.
Note: It may take a few minutes for the recording to be available.
If you also took notes during the session, click the Notes icon to view them.