Working with Recordings
Rescue Live Lens can optionally make a recording of all on-screen activity during a Rescue Live Lens session and store it in the cloud.
Creating Session Recordings
When an agent belonging to an account for which session recording is enabled starts a Rescue Live Lens stream session, session recording automatically begins.
Recording stops when the session ends.
Downloading Session Recordings
Soon after the recorded session ends, the session recording becomes available in the Actions field of the Reporting tab of the Rescue Live Lens Agent Web Console.
If you also took notes during the session, click the Notes icon to view them.