Working with Recordings
Rescue Live Lens can optionally make a recording of all on-screen activity during a Rescue Live Lens session and store it in the cloud.
Creating Session Recordings
When an agent belonging to group for which session recording is enabled starts a Rescue Live Lens stream session, session recording automatically begins.
Recording stops when the session ends.
Downloading Session Recordings
When the session ends, the session wrap-up screen displays a download link for your session recording.
To download the recording,copy the link and open it in a browser tab.
If you also took notes during the session, click the Notes icon to view them.