HELP FILE

LogMeIn Relaunches as GoTo: Customer FAQs

Why is LogMeIn now GoTo?

Relaunching as GoTo reflects our commitment to helping businesses succeed in a flexible-working world. We strive to be a trusted partner to help you, your employees and customers, live your best worklives.

Together with our 24/7 support, our industry-leading unified communications & collaborations (UCC) products and remote support and access solutions, underscore our long-standing commitment to providing built-for-IT, yet easy-to-use solutions to help you do what matters most.

What will happen to my products?

Beginning February 2, 2022, the user interface of some of our products started to be updated to reflect the GoTo brand. This includes GoTo Meeting, GoTo Training, GoTo Connect, GoTo Resolve, GoTo Admin, and the GoTo Partner portal. Additional GoTo products, like GoTo Webinar and GoTo Room, will be updated later this year.

In addition to these near-term updates to our products, GoTo will continue to deliver a portfolio of flexible-work solutions, all of which are easy to use, built for IT, and enable you to save time and money.

Will I need to perform any manual updates to see branding changes in my product(s)?

No. The branding updates will happen automatically. Our newest product, GoTo Resolve, will also feature the new GoTo brand experience throughout the user interface.

Is LastPass included in the launch of GoTo?

No. LastPass is not a part of the company rebrand. Check out exciting news about LastPass!

Will I need to take any actions to continue using my products?

In the weeks following February 2, 2022, we will be updating the addresses from which you receive emails via our products. We'll be sure to give you plenty of notice before we make this change. Then, you’ll be prompted to update your safe-senders list (to allow @goto.com addresses) and any automated scripts so that you’ll be ready for this required switch.

Will there be any changes to my invoices?

You’ll notice a new logo (GoTo!) on your invoices beginning on February 2, 2022, and the contracting LogMeIn entity name will change shortly thereafter. You can expect to see a GoTo-branded entity name appear on your invoices within the coming weeks and months. Renewing and new customers will also be notified of the rebrand via language contained on their invoices with a link to our Contracting Entities Table where a complete list of entity name changes and certificates of amendments can be found.

Will there be any changes to my contract?

No. Aside from the name change mentioned above, all else remains the same. No contract assignment will be necessary. You are still contracting with the same LogMeIn entity and its Tax IDs and bank account numbers will all remain unchanged.

Will there be changes to the contact information for Sales or Customer Success or Support?

No. There is no change to the process for customers to make direct contact with their Account Manager, Customer Success Manager, or Support team.

Are there any changes in the process for logging into my products?

No. Your log-in credentials will stay the same.

What are the benefits for me as an existing customer?

GoTo is committed to making IT easy, anywhere. Our GoTo portfolio, including GoTo Connect and GoTo Resolve, is easy to use and our unified admin center provides a simple, streamlined experience that’s built for IT.

Where can I go to stay up to date on changes related to GoTo products?

Check out our updated website, goto.com and our new blog for the latest news. Inside the GoTo app, you can always find additional information about our products in the Resource Center.