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Articles

Starting a Remote Control Session Starting a Camera Share Session Starting a Chat-only Session How can I remote control a customer's mac running macOS Catalina and Big Sur How does the Customer Know GoToAssist Remote Support v5 has Access to their Device? Customer Control over Support Sessions Why am I Unable to Support Mobile Devices? Is there a time-out for sessions? Can I Support Chromebook Devices? Use the GoToAssist Remote Support v5 Customer Application Sending Files Managing a Remote Control/Remote View Session on Mobile Working with Session Recording Managing a Camera Share Session Working with Multiple Sessions Transferring a Session Restarting the GoToAssist Remote Support v5 application as a System Service How to enable Screen Sharing (Broadcast) on an iOS Device Working with System Information (Diagnostic Reports) Open the Task Manager on a Customer's Device (Windows only) Requesting Remote Control Rebooting a Customer's Device Taking Notes During a Session Requesting Remote View Copying and Pasting between Devices (Clipboard Synchronization) Zooming in/out on the Customer's Screen What is the customer's User Account Control experience for a session using Admin Mode? Sharing Your Screen with the Customer (Reverse Screen Share) Setting Up Unattended Support on Desktop Starting Unattended Support Sessions Creating Desktop Shortcuts for Devices Storing Unattended Credentials (Windows only) Setting up Unattended Support on Android How to Solve Unattended Access Issues for macOS Mojave (10.14), Catalina (10.15), and Big Sur (11.0) Is There a Limit to the Number of Unattended Devices? Create a Device Group in the Agent Console Add or Move a Device to a Group in the Agent Console Delete a Device Group in the Agent Console Delete a Device from a Group in the Agent Console Managing Device Groups in the Agent Console Generate Custom Reports Working with Reporting Generate Quick Reports Integrating GoToAssist Remote Support v5 with Slack

Articles

Change Your Display Name Change Your Email Address Change Your Display Language Change Your Account Password Change Your Profile Picture Change Your Time Zone Connect Your Social or Other Account for Sign-In Why can't I access my account? What's the difference between online and corporate accounts? Who is the billing contact for my account? My Account FAQs Why didn't I get my "Reset Password" email for my account? Login Verification FAQs How do I manage my trusted devices? I forgot my account password, how do I reset it? How do I unsubscribe from your mailing lists? Classic GoTo Admin Center FAQ Manually Add Users to Your Account in the Classic GoTo Admin Center Create Reports in the Classic GoTo Admin Center How do I change the status of my users in the Classic GoTo Admin Center? How do I add a user to my account if I don't have any available licenses? What should I do if I get a message that my email address could not be updated? How do I get started as a new account admin in the GoTo Admin Center (classic)? I just purchased new licenses, why don't I see them in the GoTo Admin Center (classic)? Why isn't my user receiving a Welcome email? Can I transfer a license from one user account to another? Delete a User Group Delete Users Download Past Reports in the Classic GoTo Admin Center As an admin, can I change a user's account password? Classic GoTo Admin Center Management of Multi-Factor Authentication View Administrative Activity History Manage Custom User Fields Manage User Account Roles Resend Welcome Email Manage Account-Wide Settings in the Classic GoTo Admin Center How do I sign in to my billing portal? What's the difference between online and corporate accounts? Billing Center FAQs Who is the billing contact for my account? How do I change the billing contact for my account? Why can't I change my subscription plan or billing info online? Corporate Billing Portal FAQs How do I change my payment method for GoToAssist Remote Support v5? How do I access my GoToAssist Remote Support v5 invoice history? How do I change my billing frequency? How do I add user licenses on my GoToAssist Remote Support v5 subscription plan? How do I cancel my GoToAssist Remote Support v5 subscription plan? How do I add a subscription plan or free trial for a different product? How do I subscribe to GoToAssist Remote Support v5 at the end of my free trial? How do I verify my email address to view my GoTo invoices? Cancellation and Refund FAQs How do I change my current GoToAssist Remote Support v5 subscription plan? Why am I being charged sales tax or VAT/GST for GoToAssist Remote Support v5? Why can't I change my subscription plan or billing info online? How do I reactivate my GoToAssist Remote Support v5 subscription plan? How do I change my billing frequency? How do I cancel my GoToAssist Remote Support v5 subscription plan? How do I add a subscription plan or free trial for a different product? Adding a TXT Record to a DNS Server Set Up Enterprise Sign-In (single sign-on) Is Enterprise Sign-In right for me? Identity and Access Management Provider Support How do I sign in using single sign-on? Manage Organization Users Using the Organization Center Set Up Domains in the Organization Center Add Your Identity Provider to the Organization Center Set Up Enterprise Sign-In Using AD FS 2.0 Set Up Enterprise Sign-In using AD FS 3.0 Set Up a Custom Enterprise Sign-In Configuration Set Up an Identity Provider SAML Signing Certificate for Enterprise Sign-In Configure Provisioning for GoTo Products Using OneLogin Why am I getting an "Insufficient Permissions" error message? Active Directory Connector v2 Requirements Automated Provisioning Options Configure the Active Directory Connector v2 Is automated provisioning right for me? Install Active Directory Connector v2 Manage Custom Attributes (optional) Manage Organization Users Manage User Sync Rules Using the Organization Center Set Up Automated User and Product Provisioning Run the Active Directory Connector v2 Troubleshoot the Active Directory Connector Uninstall the Active Directory Connector Update the Active Directory Connector Set Up and Run User Sync Integrating GoToAssist Remote Support v5 with Slack
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