Sharing Documents for Co-browsing
During a shared browsing session, both the agent and the customer can upload a document from their device for co-browsing it with the remote participant. The shared document can be scrolled and annotated just like a co-browsed website. Rotating and zooming tools are also available.
Note: The availability of this feature depends on a permission granted by a Rescue Live Guide Administrator.
Restriction: Only PDF and image files can be uploaded. The file size limit is 25 MB.
Important: Uploaded documents are not stored by GoTo. All uploaded documents are deleted from GoTo servers at the end of the co-browse session.
Article last updated: 27 September, 2022